Just your clothes or bedding – your Launda service provider will bring a reusable Launda bag to place your loose items in, keeping them all together. For Wash, Dry & Fold orders your Launda provider will leave you with a reusable bag upon delivery – for all those future orders. If you require our ironing service you will receive a reusable garment bag.

Launda charges per 5kg load, which is a standard laundry basket or 20 pieces of mixed clothing. Our reusable Launda bags have a marker halfway on the bag showing 5kg (1 load) and a full bag is equivalent to 2 loads.

We’ll do that for you. All you need to do is make sure you don’t include ‘dry clean only’ items with a Wash, Dry & Fold order.

We aim to collect, clean and deliver your laundry and/or ironing within 24 hours. Select an available delivery time that suits you and we will return your order to you then. If you require a faster service, please let us know.

After pick up your clothes will be washed, dried and folded in the home laundry of your Launda Service Provider. They will use processes refined over 30 years of experience from our garment experts and founders.

Whilst you can order 24/7, the collection and delivery times can vary subject to availability of your local Launda service provider. To see when we are available in your area, download the App today or order online.

We are adding new suburbs regularly. If you are in an area that is currently not being serviced, please send us an email to hello@launda.com.

Launda has a recommended price list for our service providers. See the attached price list for details.

Yes – there is a minimum order value of $45. Orders under this amount will be charged at the minimum order value.

Our pickup and delivery fee is $9.50 for all orders.

You can use all major credit cards, which are processed through Stripe, our independent third party payment processing provider. All sensitive information is encrypted using SSL (the industry standard) before being transmitted. As an extra level of security we do not store the card details on our servers. Please see https://stripe.com/docs/security for more details.

It is extremely rare that items are lost or damaged. Our systems and procedures have been developed by industry experts with over 30 years of experience. Your laundry bags are tagged, kept together, and kept separate from other orders at all times. We wash in cold or lukewarm water and we separate dark and light colours. We dry in normal heat or hang dry specific garments if requested, and use standard washers and dryers. There is no part of our laundering process that is unique to what you would do at home and that would cause damage or loss. However, in the rare event items are lost or damaged, you are protected under our Garment Protection Plan. See terms and conditions.