Just your clothes or bedding – your Launda service provider will bring a reusable Launda bag to place your loose items in, keeping them all together.
For Wash, Dry & Fold orders your Launda provider will leave you with a reusable bag upon delivery – for all those future orders.
If you require our ironing service you will receive a reusable garment bag.
We are adding new suburbs regularly. If you are in an area that is currently not being serviced, please send us an email to hello@launda.com.
We aim to collect, clean and deliver your laundry and/or ironing within 24 hours. Select an
available delivery time that suits you and we will return your order to you then. If you require a faster service, please let us know.
Yes you can – just give any extra items you have to your Launda service provider. Extra items will be input into our system and your invoice updated.
You can order on our website or by downloading our Launda app for iOS or Android.
After pick up your laundry will be washed, dried and folded in the home laundry of your Launda Service Provider. They will use processes refined over 30 years of experience from our garment experts and founders.
Any garment that has a care label of ‘Dry Clean Only’. Some large doonas and bulky bedding and household items such as large bedspreads and rugs will not be able to be cleaned. See our T&C’Sfor further details.
Launda charges per 5kg load, which is a standard laundry basket or 20 pieces of mixed clothing. Our reusable Launda bags have a marker halfway on the bag showing 5kg (1 load) and a full bag is equivalent to 2 loads.
Silk, leather, fur, velvet or cashmere or any ‘dry clean only’ items. These are not suitable for machine washing or tumble drying.
We’ll do that for you. All you need to do is make sure you don’t include ‘dry clean only’ items with a Wash, Dry & Fold order.
Our Service Providers will generally wash at a temperature of 30°C unless you specify a cold wash.
Absolutely! All your clothes in a Wash, Dry & Fold order are dried at a medium heat until dry, then beautifully folded. Please make sure the items you include are in fact tumble dry friendly but if you have an item you would like to be hung dried, just add a note when you place your order.
Yes, we deliver your first order back to you within a special bag. Use it for your next order. Super quick, super easy
Whilst you can order 24/7, the collection and delivery times can vary subject to availability of your local Launda service provider.
To see when we are available in your area, download the App today or order online.
Yes as long as the 2 locations are within the delivery radius of your selected Service Provider.
If possible, we aim to collect, clean and deliver all orders within 24 hours. When placing your order please select your preferred delivery time.
Definitely! Just hand them over to your Launda service provider on your next collection. We will recycle them for you.
Yes, you can amend your order within the app or online.
Please note there may be a cancellation fee for any collection which is cancelled or rescheduled at less than 2 hours notice as our service providers will be on their way to you by then.
Not to worry!
You can reschedule your order within the App or online
Yes, unless your order is within 2 hours before the scheduled pickup slot.
A $7 cancellation charge for failing to be present or cancelling less than 2 hours before a scheduled collection may apply.
Yes. Just give any extra items to your Launda provider who will then update your order.
We are here to help from 8am to 6pm Monday to Friday. Please contact us by email at customercare@launda.com
Payment is collected once your order has been picked up and an invoice generated. For your security, all payments will be processed through Stripe, a highly secure third party payment provider. Every order you place with Launda uses Stripe to capture the amount and ensure payment is possible.
It is extremely rare that items are lost or damaged. Our systems and procedures have been developed by industry experts with over 30 years of experience.
Your laundry bags are tagged, kept together, and kept separate from other orders at all times.
We wash in cold or lukewarm water and we separate dark and light colours. We dry in normal heat or hang dry specific garments if requested, and use standard washers and dryers. There is no part of our laundering process that is unique to what you would do at home and that would cause damage or loss.
However, in the rare event items are lost or damaged, you are protected under our Garment Protection Plan. See terms and conditions.
Stripe accepts Visa/MasterCard/American Express cards.
Stripe is our independent third party payment processing provider. All sensitive information is encrypted using SSL (the industry standard) before being transmitted. As an extra level of security we do not store the card details on our servers.
Please see http://stripe.com/help/security for more details.
Yes – there is a minimum order value of $45. Orders under this amount will be charged at the minimum order value.
Our pickup and delivery fee is $9.50 for all orders.
Launda has a recommended price list for our service providers, however pricing may vary between providers. See our recommended price list for details.
Thanks for getting in touch – you can reach us at hello@launda.com
Alternatively, if you have a suggestion for how we can improve then you can reach the team at customercare@launda.com
We value your feedback and treat all customer complaints with great importance and an opportunity to improve the quality of our service.
Please contact the Customer Care team by emailing customercare@launda.com You can review our complaints policy within our T&C’s.
